ESG Research Results: 2020 Managed Services Landscape

ESG Research Results: 2020 Managed Services Landscape

With business models transforming, MSPs must adapt to stay viable. That's why they’re placing strategic bets on outsourced services, security, and sof

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Survey Results: How Well Was IT Prepared for COVID-19?

Survey Results: How Well Was IT Prepared for COVID-19?

As workforces around the world transitioned to a partial or completely remote model, new challenges have emerged for IT. BitTitan has been no exceptio

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User Feedback: The Sudden Ubiquity of the Virtual Meeting

User Feedback: The Sudden Ubiquity of the Virtual Meeting

Everyone is talking about the new normal. It’s a world where online is a lifeline and IT is keeping business flowing even though office buildings are

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What We’re Reading: February 2020

What We’re Reading: February 2020

Welcome to the February edition of “What We’re Reading,” where we break down top public cloud and channel stories that could impact our global partner

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Planning Ahead for Exchange 2010 End of Support

Planning Ahead for Exchange 2010 End of Support

Editor's update: Microsoft announced they are extending end of support for Exchange 2010 to October 13, 2020 due to "an extensive number of Exchange c

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Report: Migrating Email and Archives to Microsoft Platforms

Report: Migrating Email and Archives to Microsoft Platforms

There's no substitute for data. A lack of information about an industry, customers, competitors, or even their own organization leaves businesses navi

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With the right migration tool, migrating from Office 365 to Office 365 doesn't have to be a hassle.

With the right migration tool, migrating from Office 365 to Office 365 doesn't have to be a hassle.

Migrating from Office 365 to Office 365—especially when you want to keep the domain name—can be seen as a daunting task. When you use the right strate

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Securing the Weakest Link: Educate End Users about Cyber Risks

Securing the Weakest Link: Educate End Users about Cyber Risks

A disheartening upward trend Nearly every day you read about a new malicious attack on computer networks of vital businesses around the world, and the

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Recurring Revenue Sales Plans That Rock

Recurring Revenue Sales Plans That Rock

Your sales plan won't work in a recurring revenue world for two reasons. You’ve taken your transactional-based sales plan and perhaps altered it sligh

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Building Cloud Services Recurring Revenue: 5 Metrics

Building Cloud Services Recurring Revenue: 5 Metrics

Revenue, profit and cash flow are the ultimate measurements that validate how you are truly doing as a business. In this brief, I want to explore some

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The How Of Fixing Slow Networks, For Your Cloud's Sake

The How Of Fixing Slow Networks, For Your Cloud's Sake

The reality is that more network activity is moving to the WAN and Internet. And visibility and control of network traffic is becoming more critical.

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Microsoft SMB Partners: Know Thy Competencies And Incompetencies

Microsoft SMB Partners: Know Thy Competencies And Incompetencies

Most Microsoft Partners that focus on small and medium-sized businesses (SMBs) are themselves SMBs. No SMB, whether customer or partner, can afford to

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Begun The Cloud War Has!

Begun The Cloud War Has!

The Cloud War?! It’s not quite as dramatic as Yoda ominously announcing the start of the Clone Wars. It's legacy vendors and distributors (who rely on

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CX Management: Who's The Best (Plus Metrics For Success!), Part Two

CX Management: Who's The Best (Plus Metrics For Success!), Part Two

In our first post, I talked about what CX (customer experience) can mean to different people, working on a CX strategy for your business and finally,

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CX Management: Your Top-Line And Bottom-Line Growth, Part One

CX Management: Your Top-Line And Bottom-Line Growth, Part One

What is CXM? If you ask 10 different people "What is CXM?" you will probably get 10 different answers. Some may talk about how easy a product is to us

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The Gross Profit Challenge

The Gross Profit Challenge

What obstacles do value-added resellers, IT solution providers and managed service providers face? The old profit pools are shrinking, and if you’re a

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Crafting a Recurring-Revenue Sales Plan

Crafting a Recurring-Revenue Sales Plan

The right sales plan plays a vital role in achieving sustainable and growing revenue for any business. As an organization transitions to a recurring r

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Customer Satisfaction Is Not Customer Loyalty: Why It Matters

Customer Satisfaction Is Not Customer Loyalty: Why It Matters

If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your

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The Five Stages Of VAR Grief

The Five Stages Of VAR Grief

It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs

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Why Modern MSPs Must Think and Act Like SaaS ISVs: Three Reasons

Why Modern MSPs Must Think and Act Like SaaS ISVs: Three Reasons

Does a modern MSP have to think like a SaaS ISV? Modern MSPs are almost never SaaS ISVs! How does/must a SaaS ISV think?     Gotta nail their value p

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Hybrid VAR – Don’t Overreact, But …

Hybrid VAR – Don’t Overreact, But …

The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and th

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The Gross Profit Challenge: Overcoming Obstacles in the Cloud Era

The Gross Profit Challenge: Overcoming Obstacles in the Cloud Era

Many of the old profit pools are shrinking, and if you’re a leading channel company you are under immense pressure to sustain your blended gross margi

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When It Comes to MSP Profit, One Size Does Not Fit All

When It Comes to MSP Profit, One Size Does Not Fit All

There are hundreds of conversations moving around in the industry today about all the things you can do to be a great Modern MSP. The truth is that yo

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Artificial Intelligence: Four Tips to Increase Customer Retention

Artificial Intelligence: Four Tips to Increase Customer Retention

Artificial Intelligence (AI) has transformed the way businesses operate, and will continue to do so. This is especially true when it comes to marketin

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Cloud to Become a $216B Business - Here's What ITSPs Need to Know

Cloud to Become a $216B Business - Here's What ITSPs Need to Know

It’s a twelve 12-month journey to become a solid cloud service provider… With Public Cloud spend accelerating to $216B by 2020, the urgency level is r

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3 Truths Every Technology Start-Up Should Know

3 Truths Every Technology Start-Up Should Know

As an entrepreneur and former head of marketing at a SaaS startup that sold to one of the country’s leading MSPs, I understand the challenges of growi

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A New Strategy for the Channel Sales Leader

A New Strategy for the Channel Sales Leader

A Prescription for a Good Night’s Sleep Whether you are a channel sales leader or on the leadership team of a VAR, ITSP, or MSP business, the prescrip

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Five Ways to Corner the Market for Office 365

Five Ways to Corner the Market for Office 365

This shouldn’t surprise you: A recent article by Windows Central said there are more than 60 million people now using Office 365 at work. If you’re an

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Five Key Considerations for Pricing Your Bundled Cloud Services

Five Key Considerations for Pricing Your Bundled Cloud Services

Earlier this week we talked about the transformation to a recurring revenue model. It’s one of the greatest benefits—and most significant challenges—o

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The Importance of Being a Vendor-Neutral MSP

The Importance of Being a Vendor-Neutral MSP

When a client is looking to implement new technology, it can feel like they’re being sold to from all directions. Every company with a service is eage

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Are North America Channel Partners Getting in the Cloud?

Are North America Channel Partners Getting in the Cloud?

I’ve been thinking of writing this blog now for a while, but wondering: “Am I going to ruffle any feathers?” Well, maybe I’m in the feather ruffling m

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2017: The Year of Cloud Revenue

2017: The Year of Cloud Revenue

It's that time of year when we reflect back on the past year and look to want we want from the year ahead. While 2016 brought cloud further into enter

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5 Ways for MSPs to Introduce Automation

5 Ways for MSPs to Introduce Automation

Automation is on the rise as a way to increase revenue. As an MSP, how do you drive greater automation in your services offerings? If you’re still try

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How Speaking at Conferences Can Mean Big $$ for Your MSP Business

How Speaking at Conferences Can Mean Big $$ for Your MSP Business

  Increase your qualified leads, new customers, partner relationships, and revenue by speaking at industry trade shows and conferences. Participation

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Is Your Business Valuation at Risk without Recurring Revenue?

Is Your Business Valuation at Risk without Recurring Revenue?

Seldom is a business worth what we think. It’s the hard truth that most VAR, ITSP, and MSP leaders fail to acknowledge, and ultimately underestimate,

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Happy New Year!! What's Your 2017 Prediction?

Happy New Year!! What's Your 2017 Prediction?

Wishing everyone a spectacular New Year! Where are IT Services Headed this Year? Do you foresee changes in cloud technology? Impacts of new technology

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MSP Marketing Essentials, Part 6: Creating Useful Content

MSP Marketing Essentials, Part 6: Creating Useful Content

This is part six of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. When it comes to content, i

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A Christmas Carol for ModernMSPs

A Christmas Carol for ModernMSPs

VAR, IT Solutions Providers and Managed Service Providers On a frigid and foggy Christmas Eve, a shrewd, hard-working, good-spirited businessperson na

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MSP Marketing Essentials, Part 5: Deciding on the Right System

MSP Marketing Essentials, Part 5: Deciding on the Right System

This is part five of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Once you have a strategy a

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Tech News Haikus

Tech News Haikus

Regarding Google's Alexa-powered CoWatch, a smartwatch for Android Wear... More than just the time: Personal secretary, Now upon your wrist. Regardin

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Public vs. Private Cloud Solutions

Public vs. Private Cloud Solutions

Are you making the transition from on-premises technology to cloud-first solutions? You're probably getting a lot of questions from your customers. Wi

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MSP Marketing Essentials, Part 4: Taking Action on Leads

MSP Marketing Essentials, Part 4: Taking Action on Leads

This is part four of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Following the correct proc

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Time for IoT Security to Catch Up

Time for IoT Security to Catch Up

With a growing market share, the Internet of Things (IoT) continues to affect the way we interact, both personally and professionally. Today, people a

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MSP Marketing Essentials, Part 3: Is Traditional Marketing Dead?

MSP Marketing Essentials, Part 3: Is Traditional Marketing Dead?

This is part three of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. People have changed the w

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IAAS, PAAS, SAAS, DAAS... Simplifying the Acronym Overload

IAAS, PAAS, SAAS, DAAS... Simplifying the Acronym Overload

As a modern MSP, you've probably seen or heard the phrase "as a service" more times than you can count. Infrastructure as a Service, platform as a ser

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SMB Crystal Ball: Finding Value in the New Cloud Paradigm

SMB Crystal Ball: Finding Value in the New Cloud Paradigm

Have you noticed how dramatically the technology world is changing? It’s now all about working with the right technology partner for today’s technolog

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Do IT Professionals Unplug on Vacation?

Do IT Professionals Unplug on Vacation?

Most technology service professionals say they are comfortable taking two or three weeks of vacation each year. But what does that mean? Do IT profess

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ModernMSP Gives Thanks...

ModernMSP Gives Thanks...

Thanksgiving is officially upon us. ModernMSP staff would like to share a few things we’re thankful for this year. Let’s start with the IoT hackers. T

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MSP Marketing Essentials, Part 2: Developing a Strategy

MSP Marketing Essentials, Part 2: Developing a Strategy

This is part three of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. When planning the marketi

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China Adds to Its Great Firewall

China Adds to Its Great Firewall

The Chinese government is at it again—this time it’s passing laws and taking names (literally). Recently, in a reactionary and somewhat preemptive mov

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MSP Marketing Essentials, Part 1: Assembling the Right Team

MSP Marketing Essentials, Part 1: Assembling the Right Team

This is part three of a six-part series on marketing essentials for IT Services Providers. A marketing strategy must constantly evolve and adapt, acco

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ModernMSP: Keeping Up is Exhausting

ModernMSP: Keeping Up is Exhausting

IT services have fallen victim to a never-ending cycle of evolution. What was once the latest trend is now a thing of the past. Technology catalogs ha

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How to Find Prospects Just Like Your Best Clients

How to Find Prospects Just Like Your Best Clients

Think of your top five clients. They don't give you headaches. They pay their bills on time. They are easy to work with. They're even willing to provi

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Embracing the New Norm

Embracing the New Norm

Integrated cloud services are altering the way businesses consume IT services. This is especially true for enterprises that are opting to build out cl

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Evolving Trends: What Do They Mean for MSPs?

Evolving Trends: What Do They Mean for MSPs?

Are you capitalizing on technology trends? As an MSP, pairing trends—in the form of products, services or ideas—with your business services can make a

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Cloud Margins: Why Modern MSPs Must Become Chefs

Cloud Margins: Why Modern MSPs Must Become Chefs

Follow my logic here. A close friend of mine, Bob, is a chef/partner at a very successful chain of three fairly high-end restaurants. He has been in t

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Internet of Things: Five Reasons It Matters

Internet of Things: Five Reasons It Matters

For Managed Services Providers, the Internet of Things (IoT) represents an incredible opportunity for expansion and increased profitability. According

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Security Reminders for the Modern MSP

Security Reminders for the Modern MSP

Earlier this week, we gave you a glimpse at how the Twitter verse hilariously reacted to the DDoS hack on October 21st. And while pondering the idea o

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Marketing Automation: The New Holy Grail

Marketing Automation: The New Holy Grail

A decade ago, marketing was viewed primarily as a cost center whose chief function was to support other groups inside the enterprise, particularly the

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The Power of Recurring Revenue

The Power of Recurring Revenue

What is recurring revenue? Recurring revenue is the portion of a company's revenue that is highly likely to continue in the future. This revenue is pr

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SMB Fear of the Cloud

SMB Fear of the Cloud

Major business changes can be a scary. For small/mid-sized businesses (SMBs), deviating from the status quo can be exceptionally worrisome. This Hallo

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Top 10 MSP Marketing Activities for a Weekend

Top 10 MSP Marketing Activities for a Weekend

I recently posted that, according to our research, many IT services providers work on the weekends. Well, if you're going to do it, here's our list of

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Account-Based Marketing for ModernMSPs

Account-Based Marketing for ModernMSPs

Yesterday, I had a discussion with the Chief Revenue Officer of a modern managed service provider. The company is focused on cloud migration and hybri

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Simplifying Cloud Adoption: Microsoft's Due Dilligence Checklist

Simplifying Cloud Adoption: Microsoft's Due Dilligence Checklist

Microsoft came to the rescue of companies both big and small last week with the release of its Cloud Services Due Diligence Checklist. While companies

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The Customer Journey for SaaS-Based Organizations

The Customer Journey for SaaS-Based Organizations

There is a question we all need to ask our Business Deployment Manager, Chief Marketing Officer, or a Director of Sales for our SaaS organization: 'Ho

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5 Myths About Managed Services and the Cloud

5 Myths About Managed Services and the Cloud

Despite its overwhelming popularity, many Managed Services Providers are finding that cloud computing is still being met with incredible resistance. T

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Closing the Gap of the Managed Services Expert

Closing the Gap of the Managed Services Expert

The cloud has brought about a new era for selling IT services, and it asks a lot of providers. Say it with me: caveat venditor. Okay, I don’t speak La

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Symbiotic Relationship Between CIOs & MSPs

Symbiotic Relationship Between CIOs & MSPs

Much has been written about the role of the CIO with regard to the benefits of cloud technology, and yet, according to reports, public cloud spending

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Getting in the Game: The Transition from VAR to MSP

Getting in the Game: The Transition from VAR to MSP

Let’s face it, the VAR life has been a good one. Adding services to hardware and software sales has been a huge money-maker for a long time. So, it’s

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7 Essentials to Help You Leap to MSP Success

7 Essentials to Help You Leap to MSP Success

We have some good news and some bad news. The bad news is that building success as a Managed Services Provider can be a challenge. But you probably kn

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"Are You a VAR or MSP?" Here's Why They're Asking.

"Are You a VAR or MSP?" Here's Why They're Asking.

I spend a large percentage of my day speaking with and meeting our current and potential clients. These companies are typically SMBs, ranging from fin

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Cloud Washing: Should MSPs Be Concerned?

Cloud Washing: Should MSPs Be Concerned?

Migrating enterprise processes to cloud services is one of the biggest technology trends of the last decade. ModernMSP previously reported “public clo

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Cloud Value for SMBs: Thriving in a Hybrid World

Cloud Value for SMBs: Thriving in a Hybrid World

Let's talk cloud value. The cloud has emerged, and there isn’t a day that goes by where I don’t hear of the immense value it provides to SMB customers

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The Internal Struggle of Cloud Partners

The Internal Struggle of Cloud Partners

We are witnessing something quite amazing: the unstoppable force of cloud subscriptions, meeting the immovable object of commissioned sales.  Unfortun

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Security & Business Continuity for the SMB

Security & Business Continuity for the SMB

Information security is a multi-dimensional problem. It goes well beyond user access control to extend into areas of detection, prevention, filtering,

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Fueling Your ModernMSP Sales Funnel

Fueling Your ModernMSP Sales Funnel

Most ModernMSPs would probably say that, after customer satisfaction, customer acquisition is their #1 priority. If your business is going to scale ef

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EU Cloud: Location, Location, Location

EU Cloud: Location, Location, Location

There’s one less customer argument about moving to the EU cloud, at least as far as Microsoft is concerned. Microsoft recently built two data centers

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When Customers Do Their Homework, MSPs Win

When Customers Do Their Homework, MSPs Win

Thriving in the cloud is a game of strategy. Like many MSPs, you might find cloud migration, implementation, and management still a bit of a mystery.

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Cloud Risks: Learn Before You Earn

Cloud Risks: Learn Before You Earn

We’ve shared a number of features recently extolling the virtues of cloud to the recurring revenue potential of the ModernMSP. But, lest you think we’

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Amazon Breaks 800, Microsoft Breaks Ground

Amazon Breaks 800, Microsoft Breaks Ground

Amazon is making headlines this morning as its stock price surged past the $800 mark. We thought it would be a good time to reflect on its cloud domin

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For Cloud, the Customer is Seldom Right

For Cloud, the Customer is Seldom Right

I keep hearing lately, that the customer is in control of the technology sales conversation today. Former First Lady Nancy Reagan, who recently passed

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Cloud Insights: Adopting, Onboarding and Implementing (Part 2)

Cloud Insights: Adopting, Onboarding and Implementing (Part 2)

This is part two of a two-part interview with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft

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AWS vs Azure: Cloud Giants Tee Up to Compete

AWS vs Azure: Cloud Giants Tee Up to Compete

Amazon Web Services (AWS), consistently first-to-market, has been steadfast in its pursuit of cloud dominance. Controlling roughly 30 percent of the m

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Cloud Insights: Adopting, Onboarding and Implementing (Part 1)

Cloud Insights: Adopting, Onboarding and Implementing (Part 1)

I had a great conversation with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partne

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A Competitive Edge: Content Marketing for the ModernMSP

A Competitive Edge: Content Marketing for the ModernMSP

Content Marketing is one of the hot topics that has become part of the language of inbound marketing. It’s essentially a process of using targeted, en

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3 Ways to Deepen Customer Trust

3 Ways to Deepen Customer Trust

When it comes to the cloud, consumers are now expecting results when making decisions about specific products and services—loyalty has become a thing

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SMB Cloud Benefits 101

SMB Cloud Benefits 101

There’s so much talk about cloud, but let’s step back for a moment to cover the basics as they relate to SMBs. Quite simply, cloud computing means tha

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Racing to the Cloud: Gartner Ranks Top IaaS Vendors

Racing to the Cloud: Gartner Ranks Top IaaS Vendors

In case you missed it, last month Gartner published its annual Magic Quadrant on Cloud Infrastructure as a Service (IaaS), and here’s what we know: th

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How MSPs Can Benefit from Healthcare Verticals

How MSPs Can Benefit from Healthcare Verticals

There's no question that healthcare is a lucrative industry, but how can MSPs tap into this vertical to increase profitability? MSPmentor’s Maurice Sa

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Cloud Services to Reach $236 Billion, Forrester Says

Cloud Services to Reach $236 Billion, Forrester Says

According to GeekWire, public cloud services are “the biggest disruption in the tech market in the past 15 years—and adoption is accelerating….” Cloud

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The Realities of XaaS (Everything-as-a-Service)

The Realities of XaaS (Everything-as-a-Service)

Since the emergence of cloud, there isn’t a day that goes by that I don’t hear, “XaaS this, XaaS that” and how everything in the world is going to bec

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Margin on Cloud is About Leaves, Not Limbs

Margin on Cloud is About Leaves, Not Limbs

Just a few short years ago, Microsoft Office 365 launched. At the time, selling the product required genuine knowledge, and migrating to the product r

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Quick and Dirty Security Tips for MSPs

Quick and Dirty Security Tips for MSPs

There’s no question about the benefits of cloud to business. But even in today’s cloud-ready world, people still have reservations regarding its secur

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Dear VAR, We’re Through.

Dear VAR, We’re Through.

If VARs aren’t talking Cloud with their customers, it doesn’t mean their customers aren’t talking about it. In a recent LinkedIn post, Shane Zide of C

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Genee Grants Microsoft's Artificial Intelligence (AI) Wish

Genee Grants Microsoft's Artificial Intelligence (AI) Wish

This week Microsoft announced its acquisition of smart scheduling service, Genee. This agreement adds Microsoft to a running list of major tech player

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Is Demand for Global Cloud Services Jeopardizing User Security?

Is Demand for Global Cloud Services Jeopardizing User Security?

There’s no question about the power of cloud services—they enable everything from massive scalability and virtualized resources to instant provisionin

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Understanding the Buyer's Journey

Understanding the Buyer's Journey

You’ve transformed your on-premises IT solutions to the cloud. You’ve transformed your product-focused business to a recurring revenue services model.

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Embracing Change: Technology vs. Cloud Solutions and the ModernMSP

Embracing Change: Technology vs. Cloud Solutions and the ModernMSP

For decades, we’ve lived in a “technology” world. You know that world—mainframes, min-computers, PC’s, laptops, networking gear, big software, PBX’s,

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Breaking into the Enterprise: 12 TB in Two Days with MigrationWiz

Breaking into the Enterprise: 12 TB in Two Days with MigrationWiz

Nearly 10,000 users. 20 TB of data in total. Two weekends to migrate. Mission: impossible? Not for us, nor for you. Recently, our Service Engineering

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A Two-Step MSP Strategy for Managed Services Growth

A Two-Step MSP Strategy for Managed Services Growth

If you’re like most IT Solutions Providers, you’ve been reading and hearing about the variations of cloud business models. They include the Managed Se

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The ModernMSP and Business Outcomes

The ModernMSP and Business Outcomes

In a recent article, I mentioned the importance of the ModernMSP focusing on delivering business outcomes to clients. "Business outcomes" is a fairly

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A Graphical Look at the ModernMSP "Cost of Customer Acquisition"

A Graphical Look at the ModernMSP "Cost of Customer Acquisition"

In a previous post, we provided a primer for the ModernMSP on the Cost of Customer Acquisition, or COC (often referred to as COA by executives and inv

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Moving Customers from Break/Fix to Managed Services

Moving Customers from Break/Fix to Managed Services

What’s the #1 objection of small businesses? According to Karl Palachuk in a recent LogicNow article, it’s that they are “getting what we need right n

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Winning New Business: Understanding Cost of Customer Acquisition

Winning New Business: Understanding Cost of Customer Acquisition

As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing cust

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How Small Businesses Think About the Cloud

How Small Businesses Think About the Cloud

While many IT services providers and their customers - particularly small businesses - are seeing the value of the cloud, some are holding out for a v

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Five Steps to Cloud Adoption

Five Steps to Cloud Adoption

Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about m

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The One-Percent Club

The One-Percent Club

It’s one thing to think about the future; it’s another to be living it. Now is the time to start living in it. In a recent blog, Dan Rahko of SBT Part

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Data-Driven Automation: A Matter of Survival?

Data-Driven Automation: A Matter of Survival?

If you’re not concerned about your future as an IT services provider, feel free to put your head back in the sand now. For the rest of you, there’s a

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A Day in the Life as a Modern MSP

A Day in the Life as a Modern MSP

A few days ago I posted a blog about being a Modern Managed Services Provider (MSP). In it I gave some insights into what a Modern MSP is (IMHO) and m

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Microsoft Cloud: Makin’ it Rain

Microsoft Cloud: Makin’ it Rain

Microsoft knows a thing or two about cloud. One of these things is that there is tremendous potential in the cloud that’s only just being realized. Sh

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Infographic: 6 Traits of a Modern MSP

Infographic: 6 Traits of a Modern MSP

What does it take to be a Modern MSP? Other than being a wealth of tech industry knowledge, ingenuity, and a whole lot of patience; it's about being a

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The New Buzz: Microsoft Worldwide Partner Conference Shows that Cloud is Key

The New Buzz: Microsoft Worldwide Partner Conference Shows that Cloud is Key

It’s time to think beyond migration, according to a recent InfoWorld article. Amid the bustle of products and tools at this year’s Microsoft Worldwide

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IT Organizations Late to the Party, Can’t Find Their Keys

IT Organizations Late to the Party, Can’t Find Their Keys

They left work late. They couldn’t decide what to wear. They couldn’t find their car keys. Many IT organizations are running late for the era of digit

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Being a Change Agent: Modern MSPs in Perspective

Being a Change Agent: Modern MSPs in Perspective

The ModernMSP? What's that, and more importantly what's the value to the SMB? First, the "ModernMSP" seems to be the new unofficial title for what som

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70% of CIOs are Waking Up: Be First with the Coffee

70% of CIOs are Waking Up: Be First with the Coffee

Look, you can either drown in infrastructure and people, or you can accelerate time to market. That’s the message many CIOs are waking up to this year

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3 Ways to Look Smooth While Upselling the Cloud

3 Ways to Look Smooth While Upselling the Cloud

Upselling is a crucial part of driving a successful cloud business, especially if you’re looking to build recurring revenue. As a Microsoft partner, a

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A Dev’s Perspective on Automation

A Dev’s Perspective on Automation

Automation is a hugely important tool for me in my work as a lead software design engineer. Working at a company that has grown quickly can sometimes

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Why Office 365 Resellers Will Fail, Part 2

Why Office 365 Resellers Will Fail, Part 2

In our last installment, we outlined several reasons why Office 365 resellers must focus on differentiation. One of the approaches that Microsoft reco

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How to Beat the Pants off Your On-Prem Competitors

How to Beat the Pants off Your On-Prem Competitors

IDC just published the first installment of a five-part report about Microsoft’s partner ecosystem. The key takeaway: cloud-focused partners are beati

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Navigating the Cloud in 3 Simple Steps

Navigating the Cloud in 3 Simple Steps

This is part 2 of a blog series on the cloud in response to a recent Redmond Channel Partners article. You can read part 1 here! It’s no secret that j

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The Cure for Your Software Debugging: Part 3 of 3

The Cure for Your Software Debugging: Part 3 of 3

This post is the final in a three-part series about software for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I’m going t

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Migrating to Office 2016: Autodiscover

Migrating to Office 2016: Autodiscover

Since Microsoft released Office 2016, the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a

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The Cure for Your Software Debugging: Part 2 of 3

The Cure for Your Software Debugging: Part 2 of 3

This post is the second in a series about Tips & Tools for debugging—read the first post here. My company logs billions of events a day, and we mi

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Overcoming SHD (Self Help Desk) in 16 Simple Steps

Overcoming SHD (Self Help Desk) in 16 Simple Steps

The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers?  You’re not alone. Offering help desk for your customers

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Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365!

Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365!

Recently, Microsoft Partner Sales Executive, Justin Slagle, wrote a great article with a simple message: “You should stop pitching Office 365!” No, Ju

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Part 1: Sink, Swim Or Steer The Course Of The Cloud

Part 1: Sink, Swim Or Steer The Course Of The Cloud

A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—includi

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The Cure for Your Software Debugging: Part 1 of 3

The Cure for Your Software Debugging: Part 1 of 3

As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for ma

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Cloud, Meet Network. Play Nice You Guys…

Cloud, Meet Network. Play Nice You Guys…

Yesterday, after months of negotiation, software giant Microsoft announced that it will acquire professional social networking site LinkedIn for $6.2B

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Why Office 365 Resellers Will Fail, Part 2: “Packaged IP” Is Not For Every Partner

Why Office 365 Resellers Will Fail, Part 2: “Packaged IP” Is Not For Every Partner

In our last installment, we outlined several reasons why Office 365 resellers must focus on differentiation.  One of the approaches that Microsoft rec

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Cloud Service Providers Are Beating On-Prem Competitors, But Still Have A Long Way To Go

Cloud Service Providers Are Beating On-Prem Competitors, But Still Have A Long Way To Go

IDC just published the first installment of a five part report about Microsoft’s partner ecosystem. The key takeaway: cloud-focused partners are beati

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Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365!

Why Office 365 Resellers Will Fail, Part 1: Stop Pitching Office 365!

Earlier this month, Microsoft Partner Sales Executive, Justin Slagle, wrote a great article with a simple message: “You should stop pitching Office 36

Read More