October 16-18, 2017 in Denver, CO


At Elevate you’ll learn how to become a Modern MSP and build your cloud and managed services businesses on MSPComplete. You’ll gather with top executives from leading IT service providers as you exchange ideas on expanding and building new services, learn to create business opportunities through the BitTitan ecosystem, and make connections through exclusive networking events.


Technical professionals and business decision makers alike. Whether you’re a BitTitan partner or not, learn how to become a Modern MSP and master the MSPComplete platform.



  • Jack Uldrich

    Global Futurist, Author, Speaker

    Jack Uldrich is a renowned global futurist, award-winning author, and prolific speaker on technology, change management, and leadership. He is a frequent guest on the Science Channel’s “FutureScape” and the Discovery Channel’s “Inside Out.” Jack is also an ongoing contributor on emerging technologies and future trends for The Wall Street Journal, Forbes, Wired Magazine, and BusinessWeek.

  • Jeff Tench

    CEO, New Signature

    Jeff Tench is the CEO of New Signature. A focused leader with a passion for building great culture through teamwork and collaboration, he brings 20 years of expertise in the telecommunications and technology sectors to his sales management and leadership role. Previously, Jeff was the CEO of Teliris, Inc., and held a variety of SVP roles in product management, product, and marketing at Level 3 Communications.

  • Melissa Mulholland

    Cloud Profitability Lead, Microsoft

    Melissa Mulholland is the Cloud Profitability Lead at Microsoft, focused on enabling partners and customers worldwide to accelerate their business transformation in the cloud, increase profitability, efficiency, and scale across Microsoft's Cloud services. Since 2008, Melissa has held strategy, marketing, and sales execution positions across multiple partner segments, OEM, and Advertising and Online Business.

  • Aaron Sherrill

    Senior Analyst, 451 Research

    Aaron Sherrill is a senior analyst at 451 Research and covers the Managed Services sector. He has more than 20 years of experience across several industries, including multiple private sector companies, as well as working in IT management for the Federal Bureau of Investigation. He joined 451 Research after serving as VP and CTO, defining and creating technical strategies for two of the largest MSPs in the market.

  • Dana Willmer

    Principal, CloudSpeed

    Dana Willmer is the founder of CloudSpeed and a driving force behind cloud adoption in the Microsoft ecosystem over the last eight years. An author of numerous assets, publications, and financial models, his more recent proprietary research among early movers in the cloud chronicles the “best practices” proven to accelerate Partner business model transitions, reduce the attendant risks, and build shareholder value.

  • Chris Hertz

    Former CEO New Signature

    Chris Hertz was the founder and CEO of New Signature where he led the company's customer-service-oriented culture, set the company's long-term strategies, achieved 12 years of consecutive double-digit plus revenue growth, and exited after selling the company in 2015. Christopher is an industry expert who has presented in the US and Europe and has been quoted in dozens of publications including Time Magazine.

  • Jenn Martin

    VP Worldwide Sales, BitTitan

    Jenn Martin leads the global sales organization at BitTitan, having grown the group tenfold from just five salespeople when she joined the company in 2014. A business and marketing graduate from the University of Washington, Jenn brings more than a decade of experience across media sales and digital advertising, with multiple certifications in digital and interactive marketing and analytics.

  • Geeman Yip

    CEO, BitTitan

    Geeman Yip founded BitTitan in 2007. As CEO, he’s managed, defined, and driven the company’s core technologies and strategic growth. He has more than 18 years of experience in the software and IT industries, including email services, identity management, and business productivity applications. Prior to BitTitan, Geeman helped ship dozens of products at Microsoft, ranging from consumer devices to enterprise services.


Check out sessions and descriptions below and click HERE to download the full PDF agenda.
  • General Sessions

    • The Future Requires Unlearning

      Today, we live in a world where “constant change is the only constant.” New advances in technology bring forth exciting discoveries every day. Often lost in this new reality is the fact that organizations must unlearn old, obsolete knowledge and old ways of doing business, before they can seize tomorrow’s opportunities. Jack Uldrich—hailed by BusinessWeek as “America’s Chief Unlearning Officer”—explains why unlearning is a critical skill for your organization in this fascinating, informative, and interactive presentation, following open remarks from Geeman Yip, CEO of BitTitan.

    • BitTitan Today, BitTitan Tomorrow

      We’ve come a long way since our early mailbox migration days; we’re not the same BitTitan anymore. In working with IT professionals for a decade, we've observed that partners need more than their current toolbox can offer. We’ve seen how providers have been solving new problems with old solutions; now, it's time to go back to the future—with MSPComplete. We’ll blow you mind a mile higher when we show you all the newest features, including powerful automation, in this product announcement session.

    • The State (and Fate) of the IT Services Industry

      Aaron Sherrill, Senior Analyst at 451 Research, will give us all a better understanding of the current state and trajectory of the IT services industry. Hear what MSPs are saying but failing to do—including some hard truths. How are we to grow with automation and still focus on customer relationships? In a constantly changing industry, how do we get ahead and stay ahead of competition? What’s needed in strategy, service delivery, and our relationships—internally and externally—to be a true Modern MSP?

    • The Opportunity for the Modern MSP

      Learn where the greatest opportunities are for forward-thinking IT professionals. Dana Willmer, Founder and Principal at CloudSpeed, dives into his proprietary research on early Office 365 winners to help us learn, unlearn, and stay ahead in the changing industry. Then, Melissa Muholland, Cloud Profitability Lead at Microsoft, will navigate us through immediate opportunities for Microsoft partners. Finally, Jeff Tench, CEO of New Signature, shares how his organization has and continues to succeed in the channel.

    • The Future of Cloud

      IT services leaders gather to discuss the road to automation and how the Modern MSP will succeed tomorrow. Touching on themes from throughout the conference, you’ll hear from experts on what it takes to transform your business in the evolving cloud landscape. Then, BitTitan CEO joins some of our expert guests to discuss the future of cloud and the impact on IT services. We’ll close the conference celebrating ten years of BitTitan and working together as we enter the next evolution of the cloud era.

  • Business Track

    • The Road to Automation Begins with Standardization

      Most IT service providers don’t understand the true costs of their services or where to begin to make impactful improvements to profitability. Automation may be the end game, but delivering the most profitable services begins with standardization. Learn how to achieve consistent delivery with best practices, get the insights you need to understand true costs, and find opportunities to boost profitability of every service you deliver.

    • Profitability Through People: Utilization and Teamwork

      A massive roadblock to profitability that our industry faces is a lack of understanding efficiencies and inefficiencies of service delivery. Automation doesn’t always guarantee maximum profitability, or the best customer experience; it's critical to understand, empower, and better utilize your workforce. Learn how to capture and use the right data to improve utilization, collaboration, and productivity, driving greater service profitability through your people.

    • Building a Scalable Business

      Growing your business involves significant risks—whether it’s new services, markets, or verticals, the investment in process needed to scale without slowing down your business can be daunting. Together, we’ll explore considerations for scaling your services and teams, showing you how to do more with less. Learn to leverage automation to reduce manual work, increase profitability, and lower the barrier of entry for new services, markets, or verticals.

    • Mergers and Acquisitions in the Age of the Modern MSP

      Put a twinkle in the eye of prospective investors or acquirers. Learn what makes for a stronger valuation in the ever-changing IT services industry, and which short and long-term strategies can help boost the value of your business. Hear from Chris Hertz, founder and former President of New Signature, about how he boosted the company’s valuation for a successful exit in 2015. Chris is joined by Joe Panettieri of ChannelE2E, and Steve Hamerslag and Myksel Sprinkles of TVC Capital.

  • Technical Track

    • Documentation is Dead! Create Automated Runbooks

      Static documentation can’t promise mistake-free service delivery or up-to-date processes. Learn how to bring your best practices to life, creating your own custom Runbooks in MSPComplete. You’ll learn how to operationalize your standard delivery methods within MSPComplete, whether you start with out-of-the-box Runbooks or create them yourself from your existing documentation. Define your processes, expected task duration, and owners in order to get a comprehensive picture of your service delivery efficiency and costs all the way down to the task level.

    • Understanding and Optimizing Your Delivery Structure

      Dive into the MSPComplete features that will help you improve the work and engagement of every member of your delivery team. Learn how to use estimations and reporting to match employee skill sets to the right kinds of work, improve performance by scaling valuable knowledge through your delivery organization, and identify the opportunities to increase service profit margins through team and task optimization.

    • Automate Your World: Add 1-Click Automation Tasks to Runbooks

      See firsthand how simple it is to integrate custom automation into your service delivery in MSPComplete. Leverage out-of-the-box automated tasks or transform your own custom scripts into tasks delivered with one click. We’ll show you how introducing automation in existing Runbooks will help you reduce repetitive tasks, eliminate errors from manual work, shorten project delivery times, and let your engineers scale their unique knowledge across the organization.

    • MSPComplete: Everything Better Together

      Follow three examples of modern-day delivery teams using MSPComplete to perform a mailbox migration, a VM migration, and recurring IT managed services. See how they increase customer satisfaction, decrease delivery times, engage engineers in appropriately challenging work, and enable faster growth in new markets through the use of automated Runbooks, Teams, and automated Tasks in MSPComplete.


Need to show your manager how Elevate is an investment in you and the broader company? This business justification letter will help you explain the impact of key takeaways, as well as calculate attendance costs.


Welcome to the Revolution

Monday, October 16 5:30pm – 7:00pm

Following an insightful keynote from Jack Uldrich to kick off the conference, you’ll meet and mingle with other attendees and exhibitors. Enjoy drinks, hors d’oeuvres, and live entertainment on the rooftop deck of The Westin Denver Downtown.

Work Hard, Play Harder

Tuesday, October 17 7:00pm – 11:00pm

Party like a Modern MSP Revolutionary. Join us in downtown Denver at Punch Bowl Social for bowling, table and arcade games, dinner, drinks, and celebration! Shuttles between the hotel and event will be provided.

Exhibit Hall

View the latest solutions to help you deliver better cloud services and build more efficient channels. Meet with key BitTitan partners as they answer your questions and provide guidance on best practices and opportunities for growth.

Networking Lounge

Connect with like-minded colleagues and share information in a casual environment. The Networking Lounge is a great place to meet with the people that you want to have focused dialogue with at Elevate.

Mobile App

Free! Available in August

Navigate all aspects of the conference before, during and after the event! Connect with other attendees, manage your personal agenda, learn more about sessions, explore Denver, and more.

Social Media

Start a conversation or join us on Twitter @BitTitan, #Elevate17 and connect with colleagues through our Facebook page.


Registration includes full access to every session at the conference, all of the conference materials, exclusive take-away resources available to attendees only, six meals over three days, and two really fun parties. Attendees are responsible for their own travel and hotel expenses.




Register on or before June 15, 2017



Register June 16, 2017 through September 1, 2017



Register September 2, 2017 through October 13, 2017

Contact our Director of Partner Happiness, Alexa Smith at ASmith@BitTitan.com to receive an additional discount at registration!


  • About the Venue

    The Westin Denver Downtown: 1672 Lawrence St, Denver, CO 80202

    Located in Denver's vibrant LoDo area, this four-diamond hotel is near the famous 16th Street Mall and a mere 5 blocks from Union Station, the arrival station from Denver International Airport. Take a stroll down Larimar Square, one of the most historic blocks in downtown, and discover locally-owned shops and a blossoming culinary scene – downtown’s most exciting things to do and see are all nearby. The Westin Denver Downtown puts you in the heart of the Mile High City.

  • Hotel Reservations

    Click here to book your hotel reservations.

    The BitTitan group rate is $239.00 per night, plus applicable taxes currently 14.75%. Standard in-room internet access is included in the group room rate. The cut-off date for hotel reservations is Saturday, September 23, 2017. After this date, we will do our best to secure a hotel reservation for you at the group rate, but cannot guarantee it.

  • Transportation

    The Westin Denver Downtown is 26 miles (about 37 minutes) from the Denver International Airport (DEN).

    Click here for transportation options to and from the Westin Denver Downtown.

  • Cancellation Policy

    • Full refund if cancellation is received on or before Monday, May 15, 2017.
    • 50% refund if cancellation is received between May 16 and August 1, 2017.
    • No refund if cancellation is received on or after Wednesday, August 2, 2017.
    • Substitutions will be allowed through Friday, October 13, 2017. No substitutions after this date.
  • I’ve already registered. How do I make changes?

    You may review and make changes to your registration information by visiting the Registration page. Once you have logged in you may:

    • Edit or cancel your registration
    • View and print your current confirmation information
    • Create or edit hotel reservations
    • View and print a copy of your current invoice or receipt
  • Will I need a badge to get in?

    Yes, a conference badge is required for entry into all conference functions. Please pick up your badge at the Elevate registration desk during open registration hours. For security purposes, be prepared to show identification. If you lose your badge, you may show photo identification and have it reprinted at a registration check-in deck for a $50 fee.

  • I have never been to Denver and want to bring my significant other. Can they attend any of the Elevate activities?

    Glad you asked! We do have a jam packed schedule, but are more than happy to host you and a guest at our attendee party on Tuesday night. There is a $100 fee for your guest. All other events are closed to registered attendees only.

  • What is the recommended conference attire?

    Business casual attire is suggested for all conference functions, with the exception of the attendee party which is casual. Meeting room temperatures can vary, so we also suggest you wear layered clothing for comfort and flexibility.

  • What is included in the registration fee?

    Your registration fee entitles you to the following:

    • Welcome Reception on Monday evening
    • Attendee Party on Tuesday evening
    • General Sessions / Keynotes
    • Breakout Sessions
    • Breakfast, Lunch and Refreshment Breaks on Tuesday and Wednesday
  • I can only send one person from my organization to Elevate. Can I get copies of the material presented at the conference?

    Yes! All presentations will be posted to the Elevate website within two (2) weeks of the event concluding.

  • What will be available on the mobile app?

    With the mobile app – available exclusively to registered attendees – you will be able to:

    • Stay updated. The most current information about the exhibit area, venue maps, and conference schedule* will be at your fingertips.
    • Connect. Find, message, and arrange meetings with other Elevate attendees directly through the app.
    • Personalize. Easily build and manage your schedule to ensure your experience matches your needs and interests.
    *Please note the conference schedule will only be available through the mobile app. No conference guides will be printed in an effort to reduce waste.
  • Where can I learn more about sponsorship and exhibitor opportunities?

    To learn about sponsorship and exhibitor opportunities at Elevate, download the 2017 prospectus or email us.

  • Who do I contact if I have additional questions?

    Please email us at Elevate@BitTitan.com.

Reach out to one of the below contacts and we'll get in touch ASAP.

Your Account Manager: Sales@BitTitan.com
Director of Partner Happiness: Asmith@BitTitan.com
BitTitan Events Team: Elevate@BitTitan.com

Meet Our Sponsors

Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto’s combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at www.datto.com.

Leveraging an expansive line card of cloud suppliers, turnkey solutions, custom support, tools & services: Arrow customizes a unique cloud journey including but not limited to transitioning business to the cloud, accelerating revenue opportunities, and executing business management efficiencies. We have the expertise and relationships partners need to grow your cloud business.