JOIN THE MODERN MSP REVOLUTION
At Elevate you’ll learn how to become a Modern MSP and build your cloud and managed services businesses on MSPComplete. You’ll gather with top executives from leading IT service providers as you exchange ideas on expanding and building new services, learn to create business opportunities through the BitTitan ecosystem, and make connections through exclusive networking events.
WHO SHOULD ATTEND?
Technical professionals and business decision makers alike. Whether you’re a BitTitan partner or not, learn how to become a Modern MSP and master the MSPComplete platform.
Global Futurist, Author, Speaker
Jack Uldrich is a renowned global futurist, award-winning author, and prolific speaker on technology, change management, and leadership. He is a frequent guest on the Science Channel’s “FutureScape” and the Discovery Channel’s “Inside Out.” Jack is also an ongoing contributor on emerging technologies and future trends for The Wall Street Journal, Forbes, Wired Magazine, and BusinessWeek.
CEO, New Signature
Jeff Tench is the CEO of New Signature. A focused leader with a passion for building great culture through teamwork and collaboration, he brings 20 years of expertise in the telecommunications and technology sectors to his sales management and leadership role. Previously, Jeff was the CEO of Teliris, Inc., and held a variety of SVP roles in product management, product, and marketing at Level 3 Communications.
Cloud Profitability Lead, Microsoft
Melissa Mulholland is the Cloud Profitability Lead at Microsoft, focused on enabling partners and customers worldwide to accelerate their business transformation in the cloud, increase profitability, efficiency, and scale across Microsoft's Cloud services. Since 2008, Melissa has held strategy, marketing, and sales execution positions across multiple partner segments, OEM, and Advertising and Online Business.
Senior Analyst, 451 Research
Aaron Sherrill is a senior analyst at 451 Research and covers the Managed Services sector. He has more than 20 years of experience across several industries, including multiple private sector companies, as well as working in IT management for the Federal Bureau of Investigation. He joined 451 Research after serving as VP and CTO, defining and creating technical strategies for two of the largest MSPs in the market.
Dana Willmer is the founder of CloudSpeed and a driving force behind cloud adoption in the Microsoft ecosystem over the last eight years. An author of numerous assets, publications, and financial models, his more recent proprietary research among early movers in the cloud chronicles the “best practices” proven to accelerate Partner business model transitions, reduce the attendant risks, and build shareholder value.
Former CEO New Signature
Chris Hertz was the founder and CEO of New Signature where he led the company's customer-service-oriented culture, set the company's long-term strategies, achieved 12 years of consecutive double-digit plus revenue growth, and exited after selling the company in 2015. Christopher is an industry expert who has presented in the US and Europe and has been quoted in dozens of publications including Time Magazine.
VP Worldwide Sales, BitTitan
Jenn Martin leads the global sales organization at BitTitan, having grown the group tenfold from just five salespeople when she joined the company in 2014. A business and marketing graduate from the University of Washington, Jenn brings more than a decade of experience across media sales and digital advertising, with multiple certifications in digital and interactive marketing and analytics.
Geeman Yip founded BitTitan in 2007. As CEO, he’s managed, defined, and driven the company’s core technologies and strategic growth. He has more than 18 years of experience in the software and IT industries, including email services, identity management, and business productivity applications. Prior to BitTitan, Geeman helped ship dozens of products at Microsoft, ranging from consumer devices to enterprise services.
The Future Requires Unlearning
Today, we live in a world where “constant change is the only constant.” New advances in technology bring forth exciting discoveries every day. Often lost in this new reality is the fact that organizations must unlearn old, obsolete knowledge and old ways of doing business, before they can seize tomorrow’s opportunities. Jack Uldrich—hailed by BusinessWeek as “America’s Chief Unlearning Officer”—explains why unlearning is a critical skill for your organization in this fascinating, informative, and interactive presentation, following open remarks from Geeman Yip, CEO of BitTitan.
BitTitan Today, BitTitan Tomorrow
We’ve come a long way since our early mailbox migration days; we’re not the same BitTitan anymore. In working with IT professionals for a decade, we've observed that partners need more than their current toolbox can offer. We’ve seen how providers have been solving new problems with old solutions; now, it's time to go back to the future—with MSPComplete. We’ll blow you mind a mile higher when we show you all the newest features, including powerful automation, in this product announcement session.
The State (and Fate) of the IT Services Industry
Aaron Sherrill, Senior Analyst at 451 Research, will give us all a better understanding of the current state and trajectory of the IT services industry. Hear what MSPs are saying but failing to do—including some hard truths. How are we to grow with automation and still focus on customer relationships? In a constantly changing industry, how do we get ahead and stay ahead of competition? What’s needed in strategy, service delivery, and our relationships—internally and externally—to be a true Modern MSP?
The Opportunity for the Modern MSP
Learn where the greatest opportunities are for forward-thinking IT professionals. Dana Willmer, Founder and Principal at CloudSpeed, dives into his proprietary research on early Office 365 winners to help us learn, unlearn, and stay ahead in the changing industry. Then, Melissa Muholland, Cloud Profitability Lead at Microsoft, will navigate us through immediate opportunities for Microsoft partners. Finally, Jeff Tench, CEO of New Signature, shares how his organization has and continues to succeed in the channel.
The Future of Cloud
IT services leaders gather to discuss the road to automation and how the Modern MSP will succeed tomorrow. Touching on themes from throughout the conference, you’ll hear from experts on what it takes to transform your business in the evolving cloud landscape. Then, BitTitan CEO joins some of our expert guests to discuss the future of cloud and the impact on IT services. We’ll close the conference celebrating ten years of BitTitan and working together as we enter the next evolution of the cloud era.
The Road to Automation Begins with Standardization
Most IT service providers don’t understand the true costs of their services or where to begin to make impactful improvements to profitability. Automation may be the end game, but delivering the most profitable services begins with standardization. Learn how to achieve consistent delivery with best practices, get the insights you need to understand true costs, and find opportunities to boost profitability of every service you deliver.
Profitability Through People: Utilization and Teamwork
A massive roadblock to profitability that our industry faces is a lack of understanding efficiencies and inefficiencies of service delivery. Automation doesn’t always guarantee maximum profitability, or the best customer experience; it's critical to understand, empower, and better utilize your workforce. Learn how to capture and use the right data to improve utilization, collaboration, and productivity, driving greater service profitability through your people.
Building a Scalable Business
Growing your business involves significant risks—whether it’s new services, markets, or verticals, the investment in process needed to scale without slowing down your business can be daunting. Together, we’ll explore considerations for scaling your services and teams, showing you how to do more with less. Learn to leverage automation to reduce manual work, increase profitability, and lower the barrier of entry for new services, markets, or verticals.
Mergers and Acquisitions in the Age of the Modern MSP
Put a twinkle in the eye of prospective investors or acquirers. Learn what makes for a stronger valuation in the ever-changing IT services industry, and which short and long-term strategies can help boost the value of your business. Hear from Chris Hertz, founder and former President of New Signature, about how he boosted the company’s valuation for a successful exit in 2015. Chris is joined by Joe Panettieri of ChannelE2E, and Steve Hamerslag and Myksel Sprinkles of TVC Capital.
Documentation is Dead! Create Automated Runbooks
Static documentation can’t promise mistake-free service delivery or up-to-date processes. Learn how to bring your best practices to life, creating your own custom Runbooks in MSPComplete. You’ll learn how to operationalize your standard delivery methods within MSPComplete, whether you start with out-of-the-box Runbooks or create them yourself from your existing documentation. Define your processes, expected task duration, and owners in order to get a comprehensive picture of your service delivery efficiency and costs all the way down to the task level.
Understanding and Optimizing Your Delivery Structure
Dive into the MSPComplete features that will help you improve the work and engagement of every member of your delivery team. Learn how to use estimations and reporting to match employee skill sets to the right kinds of work, improve performance by scaling valuable knowledge through your delivery organization, and identify the opportunities to increase service profit margins through team and task optimization.
Automate Your World: Add 1-Click Automation Tasks to Runbooks
See firsthand how simple it is to integrate custom automation into your service delivery in MSPComplete. Leverage out-of-the-box automated tasks or transform your own custom scripts into tasks delivered with one click. We’ll show you how introducing automation in existing Runbooks will help you reduce repetitive tasks, eliminate errors from manual work, shorten project delivery times, and let your engineers scale their unique knowledge across the organization.
MSPComplete: Everything Better Together
Follow three examples of modern-day delivery teams using MSPComplete to perform a mailbox migration, a VM migration, and recurring IT managed services. See how they increase customer satisfaction, decrease delivery times, engage engineers in appropriately challenging work, and enable faster growth in new markets through the use of automated Runbooks, Teams, and automated Tasks in MSPComplete.
MAKE THE CASE
Need to show your manager how Elevate is an investment in you and the broader company? This business justification letter will help you explain the impact of key takeaways, as well as calculate attendance costs.
NETWORK AND CONNECT
Welcome to the Revolution
Monday, October 16 5:30pm – 7:00pm
Following an insightful keynote from Jack Uldrich to kick off the conference, you’ll meet and mingle with other attendees and exhibitors. Enjoy drinks, hors d’oeuvres, and live entertainment on the rooftop deck of The Westin Denver Downtown.
Work Hard, Play Harder
Tuesday, October 17 7:00pm – 11:00pm
Party like a Modern MSP Revolutionary. Join us in downtown Denver at Punch Bowl Social for bowling, table and arcade games, dinner, drinks, and celebration! Shuttles between the hotel and event will be provided.
View the latest solutions to help you deliver better cloud services and build more efficient channels. Meet with key BitTitan partners as they answer your questions and provide guidance on best practices and opportunities for growth.
Connect with like-minded colleagues and share information in a casual environment. The Networking Lounge is a great place to meet with the people that you want to have focused dialogue with at Elevate.
Free! Available in August
Navigate all aspects of the conference before, during and after the event! Connect with other attendees, manage your personal agenda, learn more about sessions, explore Denver, and more.
ATTEND THE BEST CONFERENCE THIS FALL
Registration includes full access to every session at the conference, all of the conference materials, exclusive take-away resources available to attendees only, six meals over three days, and two really fun parties. Attendees are responsible for their own travel and hotel expenses.
SAVE YOUR SEAT, TICKETS ARE 75% SOLD OUT!
Contact our Director of Partner Happiness, Alexa Smith at ASmith@BitTitan.com to receive an additional discount at registration!
Who do I contact if I have additional questions?
Please email us at Elevate@BitTitan.com.
Meet Our Sponsors
Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto’s combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at www.datto.com.
Leveraging an expansive line card of cloud suppliers, turnkey solutions, custom support, tools & services: Arrow customizes a unique cloud journey including but not limited to transitioning business to the cloud, accelerating revenue opportunities, and executing business management efficiencies. We have the expertise and relationships partners need to grow your cloud business.